Healthcare professional to sign and agree

2. Professional Indemnity Insurance

I confirm that I hold valid Professional Indemnity Insurance, as required by UK law. I acknowledge that:

• MedGo2U does not provide, verify, or monitor insurance coverage.
• MedGo2U reserves the right to verify insurance at any time.
• I am fully responsible for maintaining valid insurance while providing services through MedGo2U.
• If I fail to maintain insurance, I accept full legal liability for any claims, and my account may be suspended or removed without notice.
• MedGo2U is not responsible for any legal claims, damages, or disputes arising from my professional practice.

3. Patient Records & Legal Compliance (Required for Registered Healthcare Professionals)

I confirm that I am solely responsible for maintaining accurate, secure, and legally compliant patient records, as required by UK law and my professional regulations. I acknowledge that:

• MedGo2U does not store, manage, or monitor patient records (except for training the in-house AI model, in which case we store some health related data submitted by the patients for a temporary period).
• I must use my own secure system for record-keeping and ensure compliance with GDPR and medical laws.
• MedGo2U recommends Heidi Health as a tool, but its use is optional.
• MedGo2U will not be liable for any data breaches, mismanagement, or legal claims related to my patient records.
• I am also subject to the relevant terms of service published on the platform of Medgo2U.

4. No Liability for Disputes or Client Claims

I acknowledge that MedGo2U is not responsible for any disputes, complaints, or legal claims arising between professionals and clients. Any claims, malpractice allegations, or service issues must be resolved directly between the professional and the client.

5. Independent Contractor Agreement

I acknowledge that by registering on MedGo2U, I am operating as an independent contractor and not an employee, agent, or representative of MedGo2U. I am solely responsible for my taxes, legal obligations, and business operations, including compliance with HMRC regulations and any relevant industry standards.

6. Limitation of Liability

I understand and agree that MedGo2U is not liable for any loss, damage, injury, or dispute arising from my services. I assume full responsibility for any professional risks, including malpractice claims, client dissatisfaction, or any other legal disputes related to my practice.
MedGo2U shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the MedGo2U platform.
The liability of MedGo2U, if any, is limited to the fees paid by the professional to MedGo2U for the platform services, in the six months preceding the claim.

7. Verification & Fraud Prevention

I confirm that all information I have provided is accurate and truthful. I acknowledge that MedGo2U reserves the right to verify any provided details, request additional documentation, and suspend or terminate accounts found to contain false or misleading information. Fraudulent applications may be reported to relevant authorities.

Without prejudice to the generality of any of the foregoing provisions, I agree that until I provide my services on the Platform of Medgo2U, Medgo2U reserves the right to require me to submit the updated DBS certificate every 6 (six) months or at any such other intervals as may be determined by Medgo2U in its sole discretion. I acknowledge and agree that Medgo2U reserves the right to verify the authenticity of the submitted documents (including DBS Certificate) through its own verification channels.

I confirm and acknowledge that any information and/or document which is already submitted to and verified by Medgo2U may also be inspected by the user who has booked my service via the Platform of Medgo2U and upon any such request of inspection made by the relevant user, I undertake to provide with the required information or document(s) without any protest.

8. Jurisdiction and Governing Law

I acknowledge that any disputes, claims, or legal actions arising from or relating to these Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. I agree to submit exclusively to the jurisdiction of the courts of England and Wales for the resolution of any such disputes

9. Indemnity

I agree to indemnify and hold MedGo2U, its officers, employees, and agents harmless from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from my professional actions or omissions, including any claims arising from negligence, malpractice, or breach of legal duties, related to the services I provide through the MedGo2U platform. This liability to indemnification is without prejudice to any other rights which Medgo2U may have under the relevant terms of service published on the platform of Medgo2U.

10. Dispute Resolution

In the event of any dispute or claim arising out of or in connection with this agreement, the parties agree to first attempt to resolve the matter through informal discussions or mediation in good faith.

If the dispute is not resolved within 30 days of the initiation of such discussions or mediation, the parties agree that the dispute shall be referred to and finally resolved by arbitration under the Arbitration Act 1996. The arbitration shall be conducted in London, England, in the English language, by a sole arbitrator appointed jointly by the parties (or, failing agreement, by the President of the Chartered Institute of Arbitrators). The decision of the arbitrator shall be final and binding on both parties.

Nothing in this clause shall prevent either party from seeking interim or injunctive relief from the courts of England and Wales where necessary.

11. Consent to Share Live Location

By signing below, you acknowledge and agree to the following:

• You consent to share your live location with the client during your visit
• The live location will be shared for approximately 30 minutes or until the visit ends, whichever comes first. The duration may be adjusted based on your proximity to the client's location.
• You understand that the location sharing will stop automatically once the visit is marked as complete, or you manually end the tracking.
• Your location will only be visible to the client while you're en route and during the visit, ensuring transparency and security.

12. Confidentiality, Platform Protection & Trade Secret Clause

Non-Disclosure and Confidentiality Agreement (NDA)

• You consent to share your live location with the client during your visit
• You will not disclose, share, or use any confidential information related to Medgo2U's business model, processes, user data, pricing systems, referral strategies, training content, or operational methods, for any purpose outside of the services provided on this platform.
• Confidential information includes but is not limited to: platform architecture, user interfaces, booking algorithms, fee structures, provider-client matching systems, marketing strategies, and onboarding methods.
• You will not replicate, reverse-engineer, or develop a similar competing platform or service using knowledge obtained from Medgo2U.

13. Protection of Business Model & Trade Secrets

• Not to share or discuss these with any third party or competitor.
• Not to use this knowledge to create or support a competing service.
• To notify Medgo2U immediately if approached by a competitor seeking confidential platform-related information.

14. Non-Solicitation & Off-Platform Work Restriction

• Accept bookings, payments, or work outside of the Medgo2U platform from any client introduced through Medgo2U.
• Initiate or agree to provide services directly to the client, bypassing the platform.
• Share personal contact information (e.g., phone number, email, or social media) with the intention of arranging off-platform services
• Continue working privately with a Medgo2U client after deleting your account or leaving the platform.
• Transfer Medgo2U clients to another agency, platform, or private practice.
This clause remains in  full effect for the entire duration of your association with Medgo2U, and will continue to apply for 24(twenty four) months after you leave, delete your account, or stop using the platform, regardless of your last interaction with any client.

15. Consequences of Breach:

• Any attempt to circumvent Medgo2U's platform and policies will result in immediate account termination.
• Medgo2U reserves the right to pursue legal action, and impose a  contract breach penalty of £1,000 or 90% of the estimated value of the off-platform work,  whichever is greater
• You may also be permanently barred from rejoining Medgo2U in the future

16. Communication & Contact Sharing Policy

• You will only communicate with clients through the Medgo2U platform unless explicitly authorised.
• You will not request or share direct contact details (e.g., mobile number, email, social media handles) before a confirmed booking.
• Sharing personal contact information with the intention of bypassing the platform will be treated as a breach of this agreement.

17. No Use of Medgo2U Branding or Content

• Copying or adapting content for personal websites or social media
• Representing yourself as an employee or representative of Medgo2U
• Using client reviews, images, or branding associated with Medgo2U for outside promotion

18. Right to Remove or Suspend Providers

• Deny access to any professional whose conduct, background, or service quality may harm client trust, safety, or the platform's reputation.
• Investigate reports of misconduct, client complaints, or off-platform arrangements.
• Suspend or remove accounts at its sole discretion, with or without prior notice.

19. Client Ownership Acknowledgement

• Client data, preferences, booking history, and relationship records remain the intellectual property of Medgo2U.
• You have no ownership rights over the client base or platform content.

20. Use of Reviews, Ratings & Feedback

• Use of Feedback: Any feedback, ratings, testimonials, or reviews left by clients may be used by MedGo2U for purposes of quality control, internal analytics, and marketing (such as on our website or social media).
• Integrity of Reviews: You may not alter, manipulate, request removal of, or otherwise interfere with client reviews or feedback.
• MedGo2U Rights: MedGo2U reserves the right to remove or edit any reviews or feedback found to be abusive, fraudulent, misleading, or in violation of our platform policies.

21. Platform Updates & Policy Changes

• You will be notified of any major changes via email or dashboard notification
• Continued use of the platform after such updates will constitute acceptance of the revised terms.
• It is your responsibility to review platform updates and remain in compliance with the latest version of all agreements.

22. Content Ownership and License

• Any professional profiles, bios, photos, and content you upload remain your intellectual property, but you grant Medgo2U a royalty-free, worldwide license to use, display and promote this content on the platform and associated marketing channels.
• Medgo2U may remove or request edits to content that violates standards or harms the platform’s reputation.

23. Consent to Electronic Records & Digital Agreements

• Use of electronic communications for contracts, notifications, and updates
• Signing and agreeing to documents and legal terms digitally
• The storage of your agreement confirmations as legally valid consent for compliance purposes

24. Training & Platform Etiquette

You agree to complete any required Medgo2U training or onboarding content prior to accepting client bookings, and to uphold a high standard of professionalism in all client interactions.

25. Founder & Management Liability Waiver

You acknowledge and agree that Medgo2U is a separate legal entity, and any actions, services, or claims arising from your work on the platform are solely between you (the professional) and the client. You agree not to hold Medgo2U's directors, founders, or shareholders personally liable for any disputes, damages, or outcomes resulting from your services or behaviour.

26. Tax Compliance & Legal Standing Declaration

You confirm that you are legally entitled to work in the United Kingdom and are fully responsible for your tax obligations, self-assessment filings, and any business registrations or legal requirements under HMRC. Medgo2U is not responsible for your tax filings, NI contributions, or work eligibility.

27. Medical & Legal Decision Disclaimer

You acknowledge that Medgo2U does not provide medical advice, diagnosis, or treatment of any kind. Medgo2U does not validate, control, or assume liability for any advice, diagnosis, or clinical decision made by healthcare professionals. Any such decisions remain the full responsibility of the professional and must comply with UK law and the relevant regulatory body.

28. Right to Audit or Request Documentation

Medgo2U reserves the right to request proof of insurance, DBS checks, professional qualifications, or regulatory registrations at any time. Failure to provide valid documentation upon request may result in immediate suspension or termination of your account.

29. Emergency Situations Disclaimer

You agree to take full responsibility for your conduct and professional duties during client visits, including emergency responses. Medgo2U is not liable for any failure to act, injury, loss, or harm that occurs during or after a visit. Professionals must be trained, prepared, and insured to handle clinical or care-related emergencies.

30. No Guarantee of Earnings

You acknowledge that Medgo2U does not guarantee any minimum number of bookings, income, or clients. Your earnings depend entirely on your performance, availability, service quality, and client demand.

31. Third-Party Services Disclaimer

Professionals are solely responsible for any third-party tools, systems, or services they use in conjunction with Medgo2U (e.g. billing software, video consultation tools, messaging apps). Medgo2U is not responsible for errors, breaches, or failures arising from third-party platforms.

32. Consent to Background & Identity Checks

You consent to Medgo2U conducting background checks, identity verification, or contacting relevant regulatory bodies to confirm your eligibility to offer healthcare or care services. Failure to pass any of these checks may result in account deactivation.

33. Anti-Harassment & Client Safety

You agree to maintain respectful, lawful, and ethical conduct at all times. Any form of harassment, discrimination, exploitation, or unprofessional behaviour toward clients or Medgo2U staff may lead to permanent suspension and legal action. Medgo2U has a zerotolerance policy for misconduct.

34. Termination Without Notice

Medgo2U reserves the right to suspend or terminate your account immediately and without notice for any breach of these terms, misconduct, reputational risk, or legal concern, at the sole discretion of Medgo2U management.

35. Severability

If any part of these terms is found to be invalid or unenforceable, that part will be removed or modified to reflect the original intent as closely as possible, and the remaining terms will continue in full force and effect.

36. Reviews, Ratings & Feedback

• Any feedback, ratings, testimonials, or reviews left by clients on the MedGo2U platform may be used by MedGo2U for quality control, internal metrics, and marketing purposes (e.g., website, social media).
• You may not alter, request removal, or manipulate client feedback.
• MedGo2U reserves the right to remove or edit reviews that are abusive, fraudulent, or violate platform policies.

37. Professional Responsibility Disclaimer

• Ensuring your right to legally practice in the UK;
• Maintaining up-to-date registration with your professional regulatory body;
• Maintaining up-to-date registration with your professional regulatory body;
• Reporting any restrictions, suspensions, or investigations to MedGo2U immediately.

38. Explicit Duty of Care & Professional Conduct:

You acknowledge and confirm that you have a duty of care towards clients at all times and will adhere strictly to all applicable professional standards, guidelines, and ethics stipulated by your regulatory body. Failure to uphold these standards can result in immediate suspension, termination, or legal actions.

39. Reporting & Accountability:

You agree to immediately report to MedGo2U any concerns, incidents, accidents, or allegations involving client safety, data breaches, misconduct, regulatory investigations, or professional disciplinary actions. Failure to report promptly may result in legal liability and termination from the platform.

40. Risk Acknowledgement and Acceptance:

You acknowledge and explicitly accept all risks associated with providing healthcare services, including but not limited to personal injury, claims of malpractice, financial loss, reputational harm, and legal disputes. MedGo2U explicitly disclaims liability for any and all such risks.

41. Mental Health & Emergency Situations:

If providing services related to mental health, or crisis intervention, you confirm that you are appropriately trained, qualified, insured, and prepared to handle such situations. MedGo2U is not responsible or liable for your actions or omissions during such critical situations.

42. Explicit Criminal Records (DBS) Check Requirement Clause:

You confirm possession of an up-to-date and valid Disclosure and Barring Service (DBS) check, appropriate to your professional role. Failure to maintain and produce this documentation may result in immediate termination from the Platform.

43. Complaints Handling and Client Satisfaction Clause:

You commit to professionally handle client complaints, disputes, or dissatisfaction promptly and ethically, and to cooperate fully with MedGo2U in any related investigations or resolution procedures. You also agree to comply in good faith the dispute resolution process of Medgo2U as set out in the terms of service as published on the platform of Medgo2U.

44. Clear GDPR Compliance Declaration:

You explicitly confirm compliance with General Data Protection Regulation (GDPR), including lawful processing, consent management, data security, client confidentiality, and prompt reporting of any breaches.

45. Quality Assurance & Service Delivery Standards:

You agree to uphold high-quality professional service standards, consistently meeting client expectations. Failure to deliver professional, timely, and satisfactory services as reasonably expected by MedGo2U clients may lead to account review or suspension.

46. Consent for Audit and Quality Checks:

You acknowledge and consent to periodic audits or quality assessments conducted by MedGo2U, including client satisfaction surveys, random service checks, or documentation audits to ensure platform integrity and client safety.

47. Ethical Marketing & Representation Clause:

You agree to represent your qualifications, skills, and services accurately and honestly on the MedGo2U platform, with no misleading claims regarding your professional abilities or certifications.

48. Social Media & Public Statements:

You agree not to post any confidential, disparaging, defamatory, or misleading statements about MedGo2U, its staff, clients, or affiliates on social media or other public forums. Violations may result in account termination and legal action.

49. Professional Development & CPD (Continuing Professional Development):

You confirm that you will regularly engage in Continuing Professional Development (CPD) and maintain professional competence as required by your regulatory body. You acknowledge MedGo2U may request evidence of your CPD activities to ensure ongoing professional standards.

50. Anti-Bribery and Corruption:

You explicitly confirm that you will adhere strictly to all applicable anti-bribery and anticorruption laws in the United Kingdom. You will not offer, give, request, or accept bribes or improper advantages from clients, providers, or any third parties.

51. Safeguarding of vulnerable groups:

You confirm that you have appropriate safeguarding training and understand your responsibilities regarding the protection of vulnerable adults and/or minors. You agree to report immediately any safeguarding concerns or incidents to the appropriate authorities and notify MedGo2U promptly about such incidents.

52. Force Majeure:

MedGo2U shall not be liable for any failure or delay in performing obligations under this agreement if such delay or failure results from events beyond MedGo2U’s reasonable control, including but not limited to natural disasters, pandemics, technical failures, government actions, or other force majeure events such as war, famines, act of god or any other event of like nature.

53. Professional Equipment & Supplies:

You acknowledge that you are solely responsible for providing, maintaining, and ensuring the safety, calibration, regulatory compliance, and suitability of any professional equipment, medical devices, and supplies (e.g., ultrasound machines, electrotherapy devices, diagnostic tools, therapeutic equipment) used while providing services through MedGo2U. MedGo2U does not supply, verify, or assume liability for any such equipment or devices. You accept full liability for any harm, damage, claims, or legal actions arising from the use or malfunction of your professional equipment.

54. Insurance Documentation:

You agree to provide MedGo2U with copies of your insurance documentation promptly upon request and immediately inform MedGo2U if your insurance lapses or is cancelled for any reason.

55. Conflict of Interest Declaration:

You agree to promptly disclose to MedGo2U any potential or actual conflicts of interest that may impact your professional judgment or impartiality in delivering services to clients on the platform of Medgo2U.

56. Incident & Accident Reporting:

You agree to immediately notify MedGo2U of any incidents, accidents, or significant events that occur during the provision of services. You will maintain accurate records of such incidents and cooperate fully with any subsequent investigations.

57. Intellectual Property Protection for MedGo2U:

You explicitly acknowledge that all intellectual property rights relating to the MedGo2U platform, including but not limited to software, algorithms, brand identity, content, training materials, and operational methods, remain the exclusive property of MedGo2U. Any unauthorized use, copying, or distribution is strictly prohibited and may result in legal action.

58. Whistleblowing and Reporting

MedGo2U encourages professionals to report unethical practices, safety concerns, or illegal activities without fear of retaliation. Any reports will be handled confidentially, and MedGo2U commits to investigating promptly and thoroughly.

59. Service Refusal

MedGo2U reserves the right to refuse or cancel healthcare professional listings, bookings, or engagements if deemed unsafe, unprofessional, or non-compliant with platform standards, terms, policies or legal obligations.

60. Digital Monitoring & Audit Consent

You consent to the monitoring of your activity on the MedGo2U platform for quality assurance, compliance, and fraud prevention purposes, subject to UK GDPR-compliant practices.

61. Electronic Notification Sufficiency

You agree that communications or legal notices sent via email or platform dashboard are deemed sufficient and legally binding unless explicitly stated otherwise by law.

62. Reputation Damage

You agree not to engage in any conduct—online or offline—that may damage the reputation of MedGo2U. Breaches may result in termination and legal action.

63. Non-Disparagement

You agree not to make, publish, or encourage any disparaging, misleading, or defamatory remarks about MedGo2U, its clients, team members, or affiliates during or after your engagement with the platform.

64. Platform Use Limitation

You agree to use the MedGo2U platform solely for the purpose of connecting with clients for healthcare services. Use of the platform for personal gain, data scraping, or competitive research is strictly prohibited. If you pursue any of such activity, we reserve the right to initiate appropriate legal action and also terminate your account on the Platform.

65. Automated Suspension Trigger

MedGo2U reserves the right to automatically suspend access if there are pending complaints, missing documentation, or insurance expiry until further review.

66. Ongoing Consent for Regulatory Notification

You authorize MedGo2U to notify regulatory authorities or professional bodies in the event of serious misconduct, breaches of legal or ethical standards, or client safety concerns.

67. Digital Identity Verification Consent

You consent to MedGo2U using third-party services for digital identity verification, in accordance with UK law and GDPR.

68.Late Cancellation / No-Show Accountability

You acknowledge that repeated cancellations or no-shows without valid cause may result in account suspension and affect your standing on the platform.

69. Legal Jurisdiction Reinforcement

This agreement is governed by the laws of England and Wales, and any international legal conflict shall defer to the courts in England and Wales as final jurisdiction.

70. Healthcare Provider Cancellation Policy

If you, the healthcare professional, cancel a confirmed appointment without providing at least 24 hours' notice, a flat cancellation fee of £20  will be charged to your MedGo2U account. This fee will be automatically deducted from your next client payment processed through the platform. Repeated cancellations without valid justification may result in account suspension or review.

71. Client Cancellation Policy & Payment Distribution

• Healthcare professional receives 40% of the booking fee.
• MedGo2U retains 30% as a platform fee.
• The remaining 30% is not refunded.

• Healthcare professional receives 15% of the booking fee.
• MedGo2U retains 15% as a platform fee.
• 70% refunded to the client.

72. Payment Timelines & Platform Commission Fee

Healthcare professionals will receive their earnings within 48 hours after successfully completing a client session, subject to any holds for verification or fraud checks

A standard 22% platform commission will be deducted from each client booking payment. This fee supports operational services, technology infrastructure, compliance, customer support, and marketing

You acknowledge and agree that this commission applies to all services booked and paid through MedGo2U.

73. Platform Access for Clients with Disabilities (Equality Act 2010)

MedGo2U is committed to accessibility for users with disabilities. Healthcare Professionals agree to reasonably accommodate clients with accessibility needs in compliance with the Equality Act 2010.

74. Recordkeeping for Professionals

Subject to applicable law, you agree to store the health-related information of the clients directly shared with you for not more than 7 (seven) years in case of adults, 25 (twenty five) years for minors and 20 (twenty) years after the last treatment or 8 (eight) years after death in case of mental health patients. The said timelines will be calculated from the date on which the user last consulted you.

75. Client Inappropriate Conduct Policy

Professionals have the right to refuse service to clients who display abusive, threatening, or unsafe behaviour. Any such incidents must be reported to MedGo2U immediately for review.

76. Platform Branding Usage Post-Termination

Upon account termination or suspension, you must cease any use of MedGo2U branding, promotional material, or claims of affiliation with the platform.

77. Temporary Account Suspension

MedGo2U reserves the right to temporarily suspend access to any account under investigation or pending documentation, even without confirmed misconduct, for platform safety and compliance as per its sole discretion.

78. Fraudulent Payment or Chargeback Handling

In cases where a client issues a chargeback or fraudulent payment, MedGo2U will investigate the matter. If the platform determines the professional delivered services in good faith, MedGo2U will assist in contesting the chargeback but is not obligated to reimburse the professional unless funds are recovered.

79. Data Backup & Export (for GDPR and exit planning)

Upon request, professionals may request a copy of their profile and service history for their records. This may be subject to GDPR and platform admin verification before export.

80. Notifications Clause – SMS & Push Consent

You consent to receiving SMS alerts, push notifications, and emails related to bookings, compliance, payment status, and platform announcements. You can manage preferences via your account settings.

81. Live Tracking Obligation & Activation Timing Clause

• Mandatory Activation: Live tracking must be enabled at least 30 minutes prior to the scheduled appointment time, or earlier, based on travel distance and expected traffic.

• Duration of Tracking: The live location feed must remain active until:
• You arrive at the client's location, or
• The session is marked as complete on the MedGo2U platform, whichever comes first.
• Failure to Activate: Repeated failure to comply with this requirement may result in:
• Warnings issued by MedGo2U,
• Temporary account suspension, or
• A service fee deduction to compensate for missed tracking transparency.
• Technology Requirement: You must have a functioning mobile device with GPS enabled and ensure tracking permissions are active on the MedGo2U app or system.

We confirm that live tracking shall be used by the Platform solely for the purpose of providing seamless healthcare services to the client and upon completion, data in relation to live tracking is deleted in compliance with our Privacy Policy and applicable data protection laws.

82. Force Deactivation Due to Health/Safety Concerns

MedGo2U reserves the right to deactivate or suspend a healthcare provider’s account without notice in situations involving a serious client safety concern, public health risk, or pending regulatory investigation—even if not yet resolved.

83. Compliance with Local Council & Health Authority Licensing

Professionals agree to comply with any additional local council or UK Health Authority regulations applicable to their practice or locality. It is the provider's responsibility to ensure such compliance.

84. Cross-Border Data Transfer

You consent to the transfer and processing of your professional data outside the UK only if required for cloud storage, analytics, or legal compliance purposes, subject to GDPR safeguards.

85. Review of Terms

You agree that MedGo2U may update these terms periodically and your continued use of the platform signifies acceptance. You will be prompted to re-agree if substantial changes are made.

86. Subcontracting Prohibition

You agree not to subcontract or delegate your bookings to any third party without prior written approval from MedGo2U. All services must be delivered personally by the registered and approved healthcare professional. Breach of this clause may result in termination and legal action.

87. Record of Informed Consent

You confirm that where appropriate (e.g., treatment with physical contact or specific risk), you will obtain the client's informed consent prior to delivering services, and that such consent will be documented appropriately in your own records.

89. Record of Informed Consent

You confirm that where appropriate (e.g., treatment with physical contact or specific risk), you will obtain the client's informed consent prior to delivering services, and that such consent will be documented appropriately in your own records.

90. Insurance Coverage Limitation

You acknowledge that MedGo2U is not liable for any gaps, exclusions, or invalidated coverage in your personal insurance policy. It is your sole responsibility to ensure your policy covers the full scope of your services

91. Platform Usage Data Consent

You consent to MedGo2U collecting anonymous usage data to improve platform performance, customer service, and compliance reporting, in accordance with UK GDPR and our Privacy Policy.

92. Cybersecurity & Data Breach Protocol

You agree to maintain reasonable cybersecurity hygiene (e.g. password protection, antivirus software, secure WiFi) when accessing the MedGo2U platform. In case of a suspected data breach, you must notify MedGo2U within 24 hours. MedGo2U will cooperate in accordance with GDPR and report to ICO if required.

93. AI or Automation Usage Clause

You agree not to use AI bots, automation tools, or scripts to interact with the MedGo2U platform without prior written approval. All communications must be human-led to ensure accuracy and ethical standards in patient care.

94. Post-Termination Obligations

Upon termination of your account, you agree to: (i) Cease all use of MedGo2U branding; (ii) Complete outstanding appointments unless removed for safety; (iii) Transfer patient records responsibly if needed; and (iv) Settle any outstanding fees or charges with MedGo2U.

95. Disaster Recovery Policy

In the event of platform outages or service disruptions due to unforeseen circumstances (e.g. cyberattacks, server failures), MedGo2U will not be held liable for booking losses or interruptions but will make all reasonable efforts to restore operations promptly.

96. Children's Booking Disclosure

If clients book services on behalf of children or minors, all healthcare professionals must hold appropriate qualifications, training, and safeguarding credentials. This includes, but is not limited to, an Enhanced Disclosure and Barring Service (DBS) check and up-to-date safeguarding training as required by UK law. MedGo2U reserves the right to request proof of such credentials at any time.

97. Marketing Consent (GDPR Compliant)

By ticking the marketing consent box (optional), you agree to receive occasional updates, promotions, or newsletters from MedGo2U. You can withdraw this consent at any time by clicking “unsubscribe” in the email or by contacting info@medgo2u.com. We will never share your contact details with third-party advertisers without your explicit consent

98. Data Breach Notification Protocol

In accordance with the UK General Data Protection Regulation (UK GDPR), MedGo2U is committed to promptly notifying users of any data breach that may pose a risk to their rights and freedoms. We will inform affected users via email or dashboard notice within the legally required timeframe and advise on protective steps, if necessary.

99. Accessibility Clause (Optional but strongly recommended)

If you require this agreement or any platform-related document in an alternative format (e.g., large print, audio, braille), please contact us at [info@medgo2u.com]. We are committed to ensuring accessibility and inclusion for all users.

99. Accessibility Clause (Optional but strongly recommended)

If you require this agreement or any platform-related document in an alternative format (e.g., large print, audio, braille), please contact us at info@medgo2u.com.We are committed to ensuring accessibility and inclusion for all users.

100. Entire Agreement

I acknowledge that:

• These terms, the terms contained in the terms of service published on the website and the privacy policy and cookie policy of Medgo2U represent the entire agreement between myself and Medgo2U.
• Any oral promises, assumptions, or informal conversations are not legally binding unless written and signed by Medgo2U.
• No one other than Medgo2U management may modify these terms.
• In the event of inconsistency between the terms contained in the terms of service and this agreement, the terms of this agreement shall prevail to the extent of such inconsistency.